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Support Services Officer

Up to £23000 per annum
Start Date: ASAP
Apply2020-02-24 17:06:482021-01-12Eden Brown Charities

Support Services Officer

Date posted: February 24, 2020
Up to £23000 per annum
Hertfordshire, England
Job description

Support Services Officer


Fixed Term Contract - 1 year

This national Charity are now seeking a pro-active and confident team player to join the team and provide exceptional customer service. This is a year contract, as the team are expanding, to take on more fundraising activities across the Charity. They are looking for a colleague who will work with past supporters to highlight the great work they are doing and see if they would like to be part of this.

What does a Supporter Services Officer do?

  • Deliver an exceptional customer experience, that engages supporters and facilitates growth in our supporter base
  • Provide a friendly and warm service when managing supporter queries. Ensure that these are dealt with within our service standards and time frames
  • Ensure supporters are thanked and appreciated appropriately and their contributions to our mission understood
  • Take ownership of customers issues and follow problems through to resolution
  • Create and identify positive relationships with supporters through effective stewardship to maximise current and potential contribution to

About you:

  • You will have strong customer service skills; these could have been gained in a variety of settings and through a variety of experiences
  • Excellent communication skills, you will be happy to spend the majority of your time on the phone

Please Apply today for immediate consideration.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Reference: 235689_1582564007

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